Corporate Governance

Corporate Governance at HoppyGo

Corporate governance is a system to manage and supervise the company. It defines how rights and duties are distributed among company stakeholders, including shareholders, executive management, governing bodies, employees, and customers. The corporate governance system is a set of legal and executive methods and procedures committing us to maintain a balanced relationship between the company and its workforce.

The aim is to engage in responsible, qualified, and transparent business management focused on the company’s long-term success and the protection of stakeholder interests.

The ŠKODA AUTO Group, to which the company also belongs HoppyGo, attaches great store to the fact that it is perceived as a successful, transparent and open company by employees, business partners, all customers and the public at large.

Since 2007 ŠKODA AUTO a.s.has subscribed to relevant recommendations and rules set out in the Corporate Governance Code Based on OECD Principles (the “Code”). By continuously improving its internal processes and rules in accordance with the Code, we wish to fuel support for transparency and ethical behaviour in business practices in the Czech Republic.

At the same time, corporate policy rests on principles enshrined in the “Code of Conduct at ŠKODA AUTO Group”. The Code of Conduct in place is based on the application of generally accepted social values.


We believe that only with lasting, dependable integrity and compliant behaviour our Company will gain and strengthen the trust of its staff, customers, shareholders, business partners and the general public. Our aim is to become a role model when it comes to integrity and compliance. This way, we want to strengthen trust and to maintain integrity of our company in the future.

Acting with integrity is an essential part of our Group strategy TOGETHER 2025+ and is thus on par with the quality of our products, our financial KPIs and the satisfaction of our customers. By implementing our ambitious Integrity program and the Group Essentials, which provide orientation for the daily value-oriented actions of all employees, we are ready to face future challenges.

The key initiative “integrity program” is also a part of the Together4Integrity Program. It has the goal of increasing understanding of integrity and its importance as a basis of doing business among all the Volkswagen Group’s employees and managers and of creating a culture in which acting with integrity is not only consistently possible, but also seen as a matter of course. It is associated with encouraging the constructive handling of mistakes, increasing the transparency of reasons for decisions and strengthening courage to also address potential risks and issues with managers.

Integrity is a core element of professional conduct for us and this is the only thing we aim for: to do the right thing in a given situation.

As the basis for running our business, integrity must affect all levels. This means integrity is an obligatory criterion for all the Managing Director’s decisions: every submission to the Managing Directors must include an opinion by the responsible company´s department on the way in which the intended decision support the Group’s integrity and compliance or whether/ what potential integrity or compliance risks are associated with it and how they can be lessened.


HoppyGo as a company and ŠKODA AUTO Group as a whole are rigorous in their duty of adherence to legislation, internal regulations, ethical principles and other voluntary commitments. Compliance reaches beyond business relations to embrace activities both within and outside the group. This is HoppyGo’s way of signaling loudly and clearly that its conduct will echo the requirements of legal and ethical rules on competition, finances and taxes, environmental protection and employee relations, including the safeguarding of equal opportunities.

ŠKODA AUTO a.s. has a Governance, Risk & Compliance Department to oversee the pursuit of these values and with which HoppyGo closely cooperate. This department’s work includes the provision of consulting on all compliance-related issues and the implementation of appropriate measures to raise awareness of the intrinsic value of compliance among the workforce and 3rd parties. For the purposes of the above-mentioned consultancy serves at HoppyGo an e-mail address

HoppyGo and ŠKODA AUTO Group staunchly believe that economic success is sustainable only if everyone sticks to the rules. Voluntary standards – consisting of statutory and internal requirements, obligations stemming from the commitments that have been made, and ethical principles – are a company mainstay and form the bedrock of its decision-making. Compliance activities provide a means to implement strategy formulated by the Volkswagen Group and are part of global compliance efforts.

Code of Conduct

The Code of Conduct sums up fundamental principles underlying the conduct of ŠKODA AUTO Group employees and is instrumental in responding to legal and ethical challenges.

The ŠKODA Group’s reputation is a core value relying on the resolve shown by employees around the world to act in keeping with our Code of Conduct and all laws. The “Code of Conduct at ŠKODA AUTO Group” has become part and parcel of our corporate culture.

Download the Code of Conduct for further information:
Czech English

Download the Business Partner Code of Conduct here:

Our Whistleblower System

Complying with statutory regulations and internal rules, and the principles laid down in the Code of Conduct at ŠKODA AUTO Group and the Code of Conduct for Business Partners, has top priority at HoppyGo s.r.o and its subsidiaries. The success of our company is based on Integrity and Compliance. To meet these standards, it is important to learn of potential employee or supplier misconduct and to put a stop to it. Therefore, we entrusted the Central Investigation Office of the Volkswagen Group to operate an independent, impartial and confidential Whistleblower System on our behalf.

A key pillar of our Whistleblower System is the principle of procedural fairness. It also guarantees the greatest possible protection for whistleblowers, persons implicated and employees contributing to the investigation of reported misconduct.

This also includes offering opportunities for anonymous reporting and communication. We assure not to perform any steps in order to identify anonymous whistleblowers, who do not misuse our Whistleblower System. Retaliation of whistleblowers and all persons who contribute to investigations at HoppyGo will not be tolerated. Persons implicated are presumed innocent until the violation of applicable laws and/or internal regulations is proven. Investigations will be conducted with the utmost confidentiality. The information will be processed in a fair, fast and protected process.

How do we process your report?

The qualified and experienced colleagues at the Central Investigation Office of the Volkswagen Group examine every report for potential misconduct by a Volkswagen Group employees thoroughly and follow it up systematically. If you report potential misconduct, you will get a confirmation of receipt first. The Central Investigation Office of the Volkswagen Group then assesses your report. This includes gathering facts particularly from the whistleblower. Only if this initial evaluation shows grounds for suspicion of a violation an investigation by a dedicated Investigating Unit will be started. Afterwards, the results of the investigation will be assessed by the Central Investigation Office of the Volkswagen Group and appropriate measures will be recommended. Information about the status* and the outcome of the procedure will be given to you without undue delay.

Potential violations of the Code of Conduct for Business Partners by suppliers, including serious risks and violations of human rights and environment by direct and indirect suppliers, can also be reported to the Central Investigation Office of the Volkswagen Group - as well as reports requiring otherwise immediate action. The Central Investigation Office of the Volkswagen Group will inform the responsible departments, who will process the issue accordingly. This particularly includes taking the necessary measures to minimize or end violations and/or risks. Find more information on the procedural principles of the Volkswagen Group Complaints Procedure.

* The processing time varies depending on the subject of the procedure

Do you have any concern or feedback regarding a HoppyGo product or service?

If you have any from the customer’s point of view any questions, inquiries, feedback or complaints about the products or services provided by HoppyGo or its business partners (e.g. service partners), please contact the standard HoppyGo customer line via telephone number 220 311 769 or email address Thank you for your understanding that our Whistleblower System is not primarily meant for questions or complaints of the customers.

Making a report to our Whistleblower System

The Whistleblower System offers various channels to report potential employee misconduct that allow a swift review and reaction by our company if necessary.

However, this does not affect the statutory right to contact other designated authorities in the Czech Republic or Slovakia.

Nonstop Hotline (availability 24x7)

You can make a report at 365 days, 24 hours, using the international toll-free number: +800 444 46300.
If your local telephone provider does not support the toll-free service, you can call the following chargeable number: +49 5361 946300.

Online Reporting Channel

You have also the option of using a web-based communication platform to contact the Central Investigation Office of the Volkswagen Group in many languages. This system is confidential and technically secured.
Even if your preferred language is not offered in the reporting channel, you can use any language to submit your report. You can also contact the Central Investigation Office of Volkswagen Group in any language via email or mail.


The Volkswagen Group has appointed external lawyers to act as Ombudspersons. They advise on the Whistleblower System. Also, the Ombudspersons ensure that, if the whistleblower desires, the reports are forwarded anonymously to the Central Investigation Office of the Volkswagen Group.
If you want to get in contact with the Ombudsperson, you can find their contact details here:


You can get in contact with the Central Investigation Office of the Volkswagen Group via email

Central Investigation Office of the Volkswagen Group

Postal address:
Central Investigation Office
Box 1717
38436 Wolfsburg, Germany
(The report can be sent in any language.)

In person:
Central Investigation Office
Porschestraße 1
38440 Wolfsburg (downtown), Germany
(In such case, please make an appointment in advance via

Do you have further questions or do you need a local contact?

Questions or suggestions for improvement concerning the Whistleblower System can also be addressed to the Central Investigation Office of the Volkswagen Group.

If you have been interviewed in terms of an investigation, you have the possibility to give feedback to the Ombudsperson as independent body.

Furthermore, our local Compliance Officer at HoppyGo can also be addressed in all matters of the Whistleblower System for instance via the e-mail address compliance(at)

External Reporting Channel of the Czech Republic or Slovakia

With regard to applicable legislation of the Czech Republic, the designated authorities for external reporting channel have not been defined yet.

Quick Information

HoppyGo Group's Whistleblower info sheet can be downloaded here:
Czech version
English version
Polish version

Risk Management

HoppyGo’s and ŠKODA AUTO Group risk management structure is built on a common principle of risk management within the Volkswagen Group complying with German and Czech legislative requirements. Risk management, as an operational component of the corporate process, must pinpoint individual risks down to the last detail, assess how great they are, take action to eliminate them, and document how effective the response has been.

ŠKODA AUTO Group’s global operations on automotive markets throw up numerous risks that could damage its financial performance and business success. At the same time, economic and regulatory changes can offer opportunities that the group then strives to seize so that it is able to consolidate and build on its competitive position.