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Customer Care Specialist

We are looking for a person to help our users with everyday problems. You must have strong communicate skills by phone and e-mail. You must be able to use common sense, cope with stressful situations, speak English and get to know a sedan from a station wagon, ideally you like cars and mobility.

Role and responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Communicating with customers through various channels – phone, emails and social media
  • Responding promptly to customer inquiries. Acknowledging and resolving customer complaints
  • Knowing our product inside and out so that you can answer questions
  • Processing registrations of new customers
  • Communicating and coordinating with colleagues as necessary – especially with technical and marketing teams

Skills and requirements

  • Experience working with customer support would be great plus
  • Excellent level of communication skills, especially via phone
  • Stress resistance and ability to stay calm when customers are stressed or upset
  • Knowledge of English language + Czech or Polish language
  • High school education (A-Level) as a minimum
  • Comfortable using computers (Microsoft Office – Excel, PowerPoint)


  • Discounts on HoppyGo car rentals
  • Electric kick scooters available for you to use
  • English course every week
  • Support your development through further education
  • Home office and flexible time
  • Pets (warmly) welcome
  • Office in the heart of Holešovice
  • Fair compensation
  • HoppyGo is growing and so can your career
  • Work closely with subject matter experts

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HoppyGo s.r.o., Jankovcova 1603/47a, Holešovice, 170 00 Praha 7, IČ 066 28 664, registered in the Register of Companies of the City court of Prague, section C, entry 285761, HoppyGo Poland Sp. z o.o., al. Jana Pawła II 27, 00-867 Warszawa, NIP 5272920970, KRS 0000818732, COPYRIGHT Ⓒ; HoppyGo s.r.o